Travel and Hospitality


Services provided in the travel and hospitality industry are in increasing demand by both individuals and business. Because of this, there is an increasing need to streamline processes, improve accuracy, and control costs for more accurate, efficient and cost effective service delivery. The escalating trade off between price and quantity is leading to decreasing customer loyalty and increased commoditization of travel services.


OBOX is one of the leading BPO organizations in the travel and hospitality outsourcing segment. The services offered cut across several industry verticals providing operational excellence, deep industry and functional knowledge to augment critical business processes and growth.


Our services help accelerate innovation, enhance productivity, minimize overhead costs and optimize asset utilization. Our industry solutions help companies derive maximum value from business process investments. The services are tailored to suit each customerís specific requirement and integrated to provide end-to-end support in todayís fast paced environment.


Our key services:

  • Documentation Services
  • Pre-flight Processing
  • Reservation Desk
  • Telesales
  • Rebooking Services
  • Flight Disruption Support Services
  • PNR Processing
  • Baggage Claim Services
  • Customer Service
  • Loyalty Program Management
  • Fraud Control
  • Web Reservations
  • Competitive Market Analytics