Our DNA is the “CAP Model” - Customer Alliance & Partnership. CAP is based upon total, no-compromise customer satisfaction and we continually strive to offer value added solutions to meet our customers' needs”

As part of our CAP, we:

• Enter into long term strategic partnerships with clients
• Align our business plans and goals with the goals of our clients
• Introduce process efficiencies though Process Re-engineering, Business Innovation and use of Six Sigma tools and methodologies
• Provide significant cost savings thereby enhancing shareholder value for our clients
• Ensure not just “Customer Satisfaction” but “Customer Delight”
• Strong and robust Governance models at different levels of operations and account management
• Ensure 100% adherence to our Security and Compliance policies

Transition Management

“Successful transition is not only migration of systems, processes and knowledge but also of operating capabilities”

Impact of Transition:

• Tangible changes in Structure, Processes, Systems, Technology and Organization Culture
• Current State to a Future Desired State
• Empowering a new group or team
• Output and Quality of Output

At OBOX, we understand the above challenges and follow a well documented and defined Transition Methodology of:

• Pre-Transition – Comprehensive analysis and project planning
• Transition – Well documented onsite and offshore Knowledge Transfer
• Post Transition - Program management
• Steady State Operations – Continual review of operations to ensure highest level service and testing against best practices where appropriate